PRIVACY POLICY

Our Privacy Commitment to You

Respecting your right to privacy is an important part of our service excellence commitment. It is our goal is to treat your personal information with the utmost respect. To us, this includes keeping you up-to-date on your rights as our customers and providing you with information on how we use your personal information. Our Privacy Statement outlines our commitment to protect the privacy and confidentiality of your personal information.

The Regina Pats may update this statement from time to time, so please review it periodically. You are also encouraged to review the Legal Notices and User Agreement provided on this web site. They too, are provided for your information and protection.

Why We Collect Personal Information
Personal information is defined as information about an identifiable individual. Publicly available information, such as a public telephone book listing of your name, address and telephone number, is not considered personal information.

As a Regina Pats customer, we have some basic information about you in order to provide you with products and services. We understand that some of this information is private, which is why we collect personal information only for the following purposes:

To establish and maintain a responsible commercial relationship with you and to provide you with ongoing service.
To understand your needs and develop and recommend suitable products and services.
To develop, enhance, market or provide products and services.
To meet legal and regulatory requirements.

Sharing Your Personal Information
Personal information that is not publicly available is not sold or rented to any parties outside of The Regina Pats without your consent.

We do share this information with the companies we select as our business partners, and who supply services to us. However, we require them by contract to honour our privacy principles in the handling of personal information they obtain from us in the course of providing services to us. The information provided to our business partners is used only for that purpose.

In certain circumstances in which it is necessary to do so, or where permitted by law, we may disclose your personal information without your consent to the following parties:

the customer or an agent acting on the customer's behalf, such as Power of Attorney;
a company that publishes a directory or directory-related services;
a collection agency or party used to determine creditworthiness;
courts, law enforcement agencies or otherwise legally empowered entities;
ombudsman.

What Are Your Choices?
The Regina Pats would like to have your consent to continue to collect, use and disclose your personal information for the purposes that we have outlined. However, you do have choices.

You can have your name removed from our telephone, mail or e-mail marketing lists. By doing so, you may not be made aware of certain products, services, and promotions offered by the Regina Pats. However, you will continue to be contacted as necessary to service your account, and you will receive marketing information included with your regular account mailings. Please allow us 30 days to complete your request. Some of our promotions may already be in progress when you submit your request, therefore you may be contacted during this time.

Please know that withdrawing your consent may prevent us from providing you with service and products in certain circumstances.

Your On-line Privacy on our web site
The Regina Pats collect some information about the ways you use our web site in order to make our site more interesting and useful to you. You are welcome to browse our web site anonymously at any time, without revealing any personal information.

There are a few activities where the collection of personally identifiable information may be necessary. When personally identifiable information is collected, you will know because you will have chosen to provide your information.

IP Address
When you visit our site, your IP address is collected so that we know where to send the information you are requesting. This IP address does not personally identify you.

Anonymous Information
This is information that cannot be associated with a specific individual. Our web servers collect some anonymous information automatically when you visit our site. This information may include the pages you visited, what content you downloaded, the type of web browser you were using, and the level of encryption your browser supports.

This information is collected on an aggregated basis. No personal information is associated with these statistics. We use this information to determine what type of information is most useful to you so that we can improve our web sites to make it easier for you to access information.

Cookies
Our site collects aggregated site-visitation statistics using cookies, smallbem text files containing a unique identification number that identifies your browser to our computers. This small file of information allows the web site to remember important information that will make your use of the site more enjoyable.

Cookies tell us which pages are visited, by how many people, the average time spent, and other useful statistics relating to the use of the site. This helps us to enhance the online experience of visitors to our site. We use the statistics to understand how customers use our site, to make it easier for you and other visitors to use, to monitor the site's performance and to improve our web site.

To assist you, cookies help us remember who you are through your browser settings, while saving your passwords and preferences so you don't have to enter them each time; essentially, cookies save you time.

We never combine information gathered by a cookie with personally identifiable information.
The use of cookies is an industry standard and you will find that most major web sites use cookies and most major browsers are set up to accept them. If you wish, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.

You do not need to accept cookies to visit our site. However, should you choose not to accept these cookies, your experience at our site (and other web sites) may be diminished and some features may not work properly.

How We Safeguard Your Information
The information you provide to us on our web site is securely maintained and kept confidential. Information is retained in secure facilities, and protected from unauthorized access. We provide technical, administrative, and physical security measures to protect your information against loss, misuse, and unauthorized access or disclosure.

Children
The privacy of children is important to us. We encourage parents to review our Privacy Statement and our Legal Notices and User Agreement documents.

We ask that children do not submit any personal information to us. Our services are intended for individuals who can form legally binding contracts. SRFC does not use our web site to intentionally collect or use a child's personal data.

As an added protection for children, on any of our commercial web sites or online services directed to children under 13 years of age, we will obtain the permission of a parent or legal guardian before collecting, using or disclosing any personally-identifiable information about a child, e.g., for participation in contests or promotions.

Links to Other Web Sites
This web site may contain links to other sites that are not governed by this Privacy Statement. Please be aware that the Regina Pats are not responsible for the privacy practices of other such sites. This policy applies solely to information collected by this web site.

Please note that when you click on one of these links, you are moving to another web site. It is important for you to read the Privacy Statement and terms of use for each site you visit to ensure you are comfortable with how they might use your personal information. The Regina Pats provide links to you only as a convenience, and the inclusion of any link does not imply endorsement, investigation, verification or approval of such web sites, products, services, or publications by the Regina Pats.

Questions or Concerns
The Regina Pats welcome your comments regarding this Privacy Statement. Please contact us at 1-306-522-PATS(7287) if you have questions about privacy and usage that were not answered here.